THE LORD OF THE RINGS Virtual Challenges are HERE!

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Senior Community Moderator

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About us

In search of a totally innovative working environment? You landed in the right place!

The Conqueror is a tech-savvy fitness start-up that has proudly gathered a powerful community of over 850,000 people from 100+ countries.

How? Through 45+ gamified virtual challenges meaning anyone from anywhere can exercise at any time and move along the virtual equivalents of iconic routes by walking, running, cycling, swimming and more.

With a growth rate of over 20 times 2019 to date, our company is the perfect space where technology, fitness and the exploration of world cultures combine.

We have almost 100 people worldwide who have joined forces to make good things happen everyday: our product design, development and operations team is based in New Zealand, our performance marketing and data team is in Romania, our support team is in Nicaragua and our social media mediators are in UK, Singapore, Philippines so we are a global and diverse team.

Our mission: ‘WE EXIST TO HELP PEOPLE START AND STICK TO HEALTHY HABITS’

We believe the biggest difficulty when creating healthy habits is not starting but keeping to the promises people make to themselves to stick to them. We know that technology has played a major role in making people less active, less healthy than ever before.

The Conqueror was created to help reverse this trend and motivate people to live healthier, happier lives through gaining healthy habits.

Plus, we take good care of nature. The numbers and initiatives speak for themselves: >6.2 million trees planted and >8.8 million plastic bottles saved from entering the ocean.

 

The opportunity:

We’re majorly expanding The Conqueror’s Performance Marketing Team, while also growing up as a company!

We’re searching for a Senior Community Moderator whose purpose is to moderate The Conqueror brand’s presence through Facebook, and other social media channels, to build brand presence and trust, both online and in-person.

The most prominent part of the role is to moderate The Conqueror Community Facebook group of 190k+ members in line with The Conqueror brand voice and tone, and in line with the best moderation practices standards.

In this role, you will be part of the Customer Journey and Retention team, creating the best community experience for all our customers, with a strong focus to cover the assigned countries: US, CA and UK.

Leading the moderation in one of the safest and most encouraging places for our customers to share their experiences, emotions and get positive reinforcement, the role will be playing an essential part in scaling up and improving the community moderation and management tactics.

The successful candidate will be an experienced leader with a strong track record of managing and growing large social media communities, developing talent, advancing team capabilities, and building consistent alignment within the function, with a great ability to empathise and exceptional listening skills, a native and fully proficient English speaker with a bullet proof spelling and grammar acumen.

In our Performance Marketing Team you will find:

  • Performance mindset above everything else.
  • Data-driven approach to decision making.
  • Passion and drive, looking for having impactful outcomes.
  • Flexibility about rules and openness to change.
  • Transparency, empathy and a friendly atmosphere.
  • Positive, casual, and welcoming environment.

This is a permanent and fully remote position within The Conqueror organisation, working regular, full time daytime hours.

As The Conqueror is a global organisation and due to time zone constraints on collaboration on regular daytime working hours,  the role must be placed in US East  (Eastern time zone) or Midwest (Central time zone), or same time zones in Canada, or in UK.

 

Who you are: 

  • An experienced Community involved professional with a customer-centric attitude.
  • A proven leader who cares about the team, keen to share your knowledge.
  • Open to easily and casually giving (and receiving) continuous feedback, as we’re a low-ego high-development group of people.
  • You are ready to jump from leadership duties to operational tasks in helping the team all in the same day. We wear many hats at The Conqueror.
  • You care about impact, love a challenge, and take ownership of your work.
  • You’re a team-player, with a strong can-do attitude and progressive mindset to reach set goals.
  • You are comfortable working with multiple stakeholders, who on occasion can be challenging.
  • You are defined by work ethics and approach all relationships with integrity.

 

What you’ll be doing… 

  • Defining and maintaining valuable and relevant group guidelines and optimising moderation processes with a customer-centric approach.
  • Moderating content and acting as an escalation point for moderation queries and complaints.
  • Leading the Community moderation team, effectively mentoring and coaching to maximise their performance and enjoyment.
  • Covering as moderator the assigned area: US, CA and UK.
  • Working closely with the customer support, marketing and PR teams to ensure a consistent customer experience across all customer touchpoints.
  • Building brand personality and consumer trust through regular one and two-way communications with our private Facebook community.
  • Developing a strategy to grow and actively engage with our private Facebook community.

 

What you need to succeed: 

  • Proven experience in managing and growing large social media communities (at least 10-20k+ followers).
  • Minimum 3 years of experience in a full time Community Moderation role.
  • Ability to build networks and develop genuine relationships and partnerships.
  • Ability to empathise with exceptional listening skills.
  • Great English level – native and fully proficient, perfectly mastering spelling & grammar.
  • Excellent attention to detail.
  • Based in the US (Eastern time zone) or Midwest (Central time zone), or same time zones in Canada, or UK.

Ideally:

  • Experience reporting on social media metrics.
  • Experience in digital marketing, communications and strong multi-media skills

 

Our Offer includes:

  • The opportunity for accelerated career growth, as we are in the scale-up phase.
  • Opportunities for training, personal development and a competitive salary.
  • Flexible working hours, remote work policy and generous paid time off.
  • State of the art equipment.

 

Our interview process:

  • 1st Interview: Hiring Manager & Peer (60-90 min) – culture match / motivations/ background presentation.
  • Homework, submitted by email. You will receive an assignment that should not take more than 2 hours of work, one week ahead of the presentation. We are respectful of your time; we just want to see how you think and have an open discussion.
  • 2nd Interview: Hiring Manager & Peer (60 min) – homework presentation.
  • Final interview with CEO and Hiring Manager (60min).

*Please be aware that all interview phases are eliminatory. Only successful candidates will be admitted for the next interview phase.

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